Refund policy

Due to the made-to-order nature of our products we do not accept returns. We ask that you review the listing carefully and communicate any questions or specific requests before purchase.

If there is an issue when your precious order arrives, please contact us within 24 hours. Take clear photos and keep all shipping material. If it is our mistake, we will make it right. If it is your error, we will work with you to find a solution. If the issue is with the shipper, you will need to work directly with the shipper. If we can help, we will! We want you to be happy and to be a life long Hearthwood customer!